Privacy Policy

Introduction

Connect-ED ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

By using our services, you consent to the collection and use of your information as described in this policy.

Information We Collect

Personal Information

When you sign up for our services, we collect:

• Full name and date of birth
• Contact details (email, phone number, address)
• Identification documents (driver licence, passport number)
• Bank account details for direct debit
• Service address

Service Information

We also collect information about your service, including:

• Plan details and preferences
• Billing and payment history
• Support requests and correspondence
• Technical information for troubleshooting

Website Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent
• Referral source
• Device type and operating system

How We Use Your Information

We use your personal information to:

• Provide and manage your broadband service
• Process payments and manage your account
• Communicate with you about your service
• Provide technical support
• Verify your identity
• Conduct credit checks (with your consent)
• Comply with legal obligations
• Improve our services and website
• Send you service updates and promotional information (with your consent)

Information Sharing

We may share your information with:

• Network providers: Chorus and Enable, to provision and maintain your connection
• Payment processors: To process direct debit payments
• Credit reporting agencies: For credit checks and payment history reporting
• Service providers: Who help us deliver services (under confidentiality agreements)
• Legal authorities: When required by law or court order

We do not sell your personal information to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information, including:

• Secure, encrypted connections (HTTPS) for our website
• Access controls limiting who can view your information
• Secure storage of sensitive data
• Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate information
• Complaints: Lodge a complaint if you believe we have breached your privacy

To exercise these rights, please contact us at sales@connect-ed.nz. We will respond within 20 working days.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally:

• Account information: Duration of service plus 7 years
• Billing records: 7 years (tax requirements)
• Support correspondence: 3 years
• Website analytics: 26 months

Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site

You can control cookies through your browser settings, but disabling them may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The current version is always available at connect-ed.nz/privacy.

Complaints

If you believe we have breached your privacy, please contact us first at sales@connect-ed.nz. We will investigate and respond within 20 working days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909